Refund & Cancellation Policy

Last updated 4 September 2026  ·  First State Growth LLC, a Delaware limited liability company

1. What you are paying for

First State Growth LLC sells contact qualification consultations. A consultation is a one-off engagement in which you supply contact records from your own database and we contact them on your behalf, by telephone and text message, to establish which have current buying intent — for example in residential property, health insurance, auto insurance, or staffing. We return the qualified records with the outcome recorded against each one.

The standard fee is US$399 per consultation, per segment. Larger engagements covering multiple segments, higher record volume, or ongoing delivery are quoted individually and confirmed in writing before any payment is taken.

2. No subscriptions, no automatic renewals

We do not operate subscriptions and we do not store your card for future use. Each consultation is charged once, as a single transaction, at the price agreed in advance. Nothing renews automatically and no further charge can occur without you authorising a new engagement.

Because of this there is no subscription to cancel. If you simply do not want another consultation, do nothing.

3. Cancelling before work begins

You may cancel at any time before the qualification campaign starts and receive a 100% refund with no questions asked. Campaigns typically begin within one business day of payment clearing and receipt of your data, so please contact us promptly.

4. The 7-day review window

Once delivered, you have 7 calendar days to review the returned records against the scope agreed before payment. If it does not match that scope, you may choose either remedy:

• A free redo. We run the qualification again once, at no additional charge, correcting the shortfall.
• A full refund. We refund the entire fee to the original payment method.

The choice is yours, not ours. You do not have to accept a redo before requesting a refund.

5. How to request a refund

1. Email admin@firststate-growth.com with your invoice number, or call +1 (302) 241-4852.
2. Tell us briefly what did not match the agreed scope. No particular format is required.
3. We acknowledge every request within 1 business day.
4. Approved refunds are issued to the original payment method within 5 business days. Your bank may take a further 5–10 days to post the credit.

6. What is not refundable, stated plainly

We are paid for the qualification work, not for outcomes. We cannot and do not guarantee that any contact will respond, convert, or transact with you. A consultation delivered to the agreed scope is not refundable on the basis that the resulting business did not materialise.

We would rather state this clearly here than surprise you later. If a guaranteed outcome is what you need, we are not the right supplier.

7. Please contact us before disputing a charge

8. Currency and fees

All prices are in US dollars (USD). Refunds are issued in USD for the full amount you paid us. We do not deduct payment processing fees from refunds. If your card is denominated in another currency, your bank's exchange rate at the time of refund may differ slightly from the rate at purchase; that difference is set by your bank and is outside our control.

9. Changes to this policy

We may update this policy. The version that applies to your purchase is the one published on the date you paid. Material changes will be reflected in the "last updated" date above.